Send every visitor to the right place
Routing rules decide which WhatsApp number, Telegram channel, or page a visitor reaches — based on country, language, business hours, device, and channel status.
Rules that match how you work
Build simple, readable rules that send the right visitor to the right destination. Combine conditions to match real-world routing — a Spanish-speaking visitor during business hours goes to the ES sales line; everyone else gets the fallback.
- Route by country and language
- Route by business hours and time zone
- Route by device (mobile / desktop)
- Skip passive channels and use a fallback
Fallbacks that keep traffic moving
Always define a fallback channel so off-hours, unmatched traffic, or passive destinations do not strand a visitor. Round-robin number pools are planned after the routing MVP.
No dead ends, ever
If no rule matches, the fallback channel takes over. You stay in control with a clear, ordered list of rules — no raw IDs, just plain-language conditions anyone on your team can read.
How a routing decision is made
Routing sits behind a smart link or hub. For each visitor, rules are checked top to bottom and the first match wins; if nothing matches, your fallback channel catches them.
- Visitor
Someone taps your link from an ad, bio, or QR code.
- Rules check
Country, language, device, and business hours are matched top-down.
- First match wins
The visitor is sent to the channel that rule selects.
- Fallback
No rule matches? They go to your fallback channel — never a dead end.
Frequently asked questions
Yes. Routing rules send visitors to different WhatsApp numbers, Telegram channels, websites, or booking pages by country, language, hours, device, and active channel status.
Traffic falls back to the channel you choose — another number, a Telegram link, or a website — so no visitor hits a dead end.
Manual routing across multiple active numbers works today. Automatic round-robin number pools are planned for a later release.
Set a channel to passive and routing skips it, sending visitors to your fallback channel automatically.
Rules are shown as plain-language conditions in an ordered list — no technical IDs — so anyone on your team can manage them.
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