Channels & numbers, organised
Keep every WhatsApp number, Telegram link, website, and support channel in one place — with active or passive status and reliable fallbacks.
All your destinations in one place
Add the WhatsApp numbers, Telegram links, websites, booking pages, and support links your team uses. Give each a human-readable name so anyone can manage them — no raw IDs, just clear labels like “Sales — Dubai” or “Support — EN”.
- WhatsApp numbers with pre-filled messages
- Telegram channel, bot, and fallback links
- Website and booking destinations
- Support and help-desk channels
Active and passive channels
Mark a channel active when it should receive traffic, or passive when it should stay saved but be skipped by routing. This keeps temporary changes clear without deleting destinations.
- Active / passive status per channel
- Fallback channel for off-hours
- Human-readable channel labels
- WhatsApp, Telegram, website, and booking destinations
Fallbacks that never dead-end
If a route has no active matching destination, traffic falls back to the channel you choose — another number, a Telegram link, or a website — so a visitor is never sent to a dead end.
How channels and fallbacks work
Save every WhatsApp number, Telegram link, website, and support channel with a clear label. Mark each active or passive, and set a fallback so a visitor is never sent to a dead end.
- Add channels
WhatsApp numbers, Telegram links, websites, and support — clearly named.
- Set status
Active channels receive traffic; passive ones stay saved but skipped.
- Match
Routing picks the right active channel for each visitor.
- Fallback
No match? Traffic falls back to a channel you choose — never a dead end.
Frequently asked questions
Yes. Create separate WhatsApp channels and route visitors to the right active channel with rules and fallbacks. Round-robin number pools are planned for a later release.
A passive number stays configured but receives no new traffic until you set it active again — useful for holidays, overflow, or testing.
Yes. A channel can be a WhatsApp number, a Telegram link, a website, or a booking page, and routing rules decide which one a visitor reaches.
Channel management works with standard WhatsApp redirect links. WA.Direct does not read or automate messages.
Every channel uses a clear, human-readable name you choose — there are no raw IDs or technical fields shown in the interface.
Ready to put channels & numbers to work?
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