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Example setup: a clinic appointment line

A demo configuration showing how a clinic takes appointment requests on WhatsApp, routes them by specialty, and captures patient details with consent — no phone queue.

Example setup — demo configuration. This is an illustration of how a setup can be built in WA.Direct. It is not a real customer and any numbers shown are labelled "Preview data".
01

What this setup creates

Let patients request appointments and ask questions on WhatsApp, capture their details with consent, and route each enquiry to the right department.

  • A smart link that opens WhatsApp for appointment requests
  • A link hub with department and information buttons
  • A reception-desk and poster QR campaign
  • A consent-ready lead form for patient details
  • Specialty routing with an out-of-hours fallback
04

The QR campaign

Reception & poster QR
PlacementAt reception, on waiting-room posters, and on appointment cards
On scanOpens WhatsApp with an appointment request message ready to send
Dynamic · scans tracked
05

Capture & routing

Appointment request
Full name
Phone
DepartmentPreview data
Preferred timePreview data
Then route
Department = DentalDental desk WhatsApp
Department = GeneralReception WhatsApp
Outside opening hoursOnline booking fallback
Fallback if nothing matches: Online booking page
Plan neededStarter

Starter adds the consent-ready lead form and department routing. Move to Business when you need channel fallbacks, team members, and CSV export for reporting.

Build a clinics setup like this

Start free and turn every link, QR code, and form into a tracked conversation — no code, no guesswork.